Self-serve flow
Customer-facing return flow that suggests exchanges and resolves common cases without an agent.
Agent · EcommerceDeploy in 3 weeks
Returns & Exchange Agent
Self-serve returns with exchange-first flows.
Resolves returns, exchanges, and refunds end-to-end with risk scoring that protects margin without blocking real customers.
Exchange-firstRisk-scoredWMS-aware
-34%Unwanted returns after rollout+18%Exchange-vs-refund conversion
In production
Unwanted returns after rollout-34%
Exchange-vs-refund conversion+18%
Integrations
ShopifyLoop ReturnsHappy ReturnsShipStationShipBob
Median deploy: 3 weeks
Capabilities
Everything Returns & Exchange Agent ships with - production-grade, day one.
Risk scoring
Pattern-based scoring for return abuse, with audit-ready explanations on every block.
WMS handoff
Idempotent integrations with your warehouse and 3PL for label generation and refund triggers.
Deploy
From kickoff to production in 3 weeks.
Every solution comes with a calibrated eval suite, runbooks, and integration guides - so your team can take ownership from day one. Self-hosted, hybrid, or fully managed.
- 1Kickoff & calibration
Align on data, integrations, and policy. Calibrate the eval golden set.
- 2Connect & configure
Wire integrations, configure tools, and stand up the runtime in your cloud.
- 3Shadow & ship
Shadow on live traffic, ramp on evals, and ship to production with rollback.
FAQs
Answers your buyers, security teams, and engineers ask.
Can it handle international returns?
Yes - region-aware flows for duty, customs, and carrier rules.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.