Care Bot
Handles tier-1 subscriber inquiries - usage, billing, plan changes - with one-click handoff.
Industry · Telecom & MediaProduction-ready
Agentic AI for telecom
and media operators
AI agents for care, network operations, content workflows, and subscriber engagement - built to scale across millions of customers and the realities of carrier operations.
65%Of tier-1 care inquiries automated30%Faster MTTR in network operations
Why Techimax
Carriers run on workflows. We make those workflows intelligent.
Subscriber care queues, network operations centers, billing systems, and content workflows still run on workflows wired together a decade ago. AI is the upgrade.
Techimax ships agents that integrate with OSS/BSS, content management systems, and care platforms - automating the toil and giving operators a copilot that knows the network.
- Care-grade scaleDesigned to handle millions of subscriber interactions per month.
- OSS/BSS integrationConnectors for Amdocs, Netcracker, Salesforce Industries, and major billing systems.
- Network-awareAgents reason over real-time network state, alarms, and customer context.
- Multi-language30+ languages with local nuance and regulatory awareness.
Agents we ship
Production agents for telecom workflows
Pre-built and tailored agents for care, NOC, billing, and content operations.
Network Ops Copilot
Triages alarms, drafts incident communications, and recommends mitigation steps.
Activation Agent
End-to-end subscriber onboarding with provisioning across OSS/BSS.
Roaming Agent
Roaming partner verification, abuse detection, and dispute resolution.
Identity Agent
Detects subscriber identity theft and SIM-swap risk in real time.
Content Tagging Agent
Auto-classifies, tags, and indexes media catalogs for search and recommendation.
Renewal Agent
Proactive retention outreach with personalized offers and churn prediction.
Field Tech Copilot
On-truck assistant for field technicians - diagnostics, parts, and runbooks.
Outcomes
Measurable wins across telecom + media engagements
65%
Of tier-1 care inquiries automated
30%
Faster MTTR in network operations
40%
Lift in retention outreach response
30+
Languages supported
Customer wins
Stories from production.
A tier-1 European mobile operator
65% care automation
Subscriber care agent handling usage, billing, and plan changes across 12 markets and 18 languages. NPS lift of 14 points and 65% reduction in tier-1 ticket volume.
A North American cable operator
30% MTTR reduction
Network operations copilot that triages alarms, correlates incidents across systems, and drafts customer-facing communications - cutting MTTR by 30% in the first 6 months.
FAQs
Frequently asked questions about AI in telecom + media
What decision-makers ask before greenlighting an engagement.
Yes. We've shipped agents handling tens of millions of subscriber interactions monthly across mobile, cable, and satellite operators. Our runtime is designed for carrier-grade reliability with full DR and observability.
We have production integrations with Amdocs, Netcracker, Salesforce Industries, and major billing systems. Custom connectors typically take 2–4 weeks per system.
Regulatory requirements are a first-class part of every engagement. We deploy in-region, support data residency requirements, and have shipped agents that comply with e911, GDPR, LGPD, and equivalent regulations.
Yes. We integrate with Genesys, NICE, Five9, and most major contact center platforms - with agent-assist surfaces, full transcription, and one-click handoff to human agents.
First production agent typically ships in 8–10 weeks for a tier-1 operator, including OSS/BSS integration and language coverage. Subsequent agents on the same runtime ship in 3–5 weeks.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.
Ship a carrier-grade AI agent.
Tell us your highest-volume care or network workflow. We'll come back with an integration plan and a path to production.