Shopping Concierge
Conversational shopping with personalized recommendations and outfit-builder logic.
Industry · RetailProduction-ready
Agentic AI for retail,
logistics, and hospitality
Frictionless commerce, smart merchandising, and AI-powered customer experiences across every touchpoint - built for the speed and personalization your customers expect.
+18%Conversion lift on AI-personalized journeys70%Of routine support handled by AI
Why Techimax
Retail moves fast. Your AI should move faster.
Customers expect Amazon-grade personalization from every brand. Inventory teams juggle SKUs across warehouses with seasonal swings. Customer service queues blow up during peak. Search results miss intent half the time.
Techimax ships retail AI agents that handle real customer signals - shopping intent, returns, recommendations, and supply-chain decisions - all integrated with your commerce platform.
- Commerce-gradeSub-300ms response times that don't break your conversion funnel.
- Catalog integrationsConnectors for Shopify, BigCommerce, SAP Commerce, and major OMS.
- PersonalizedAgents tuned per customer, channel, and brand voice - not generic copilots.
- OmnichannelWeb, mobile, in-store, and contact center as one experience.
Agents we ship
Production agents for retail workflows
Pre-built and tailored agents that integrate with your storefront, OMS, WMS, and CDP.
Inventory Copilot
Demand forecasting, replenishment, and assortment planning across stores and DCs.
Customer Service Agent
Handles 70% of routine inquiries - order status, returns, sizing - with one-click human handoff.
Merchandising Agent
Catalog enrichment, copy generation, and seasonal campaign drafting at scale.
Supply Chain Agent
Route optimization, exception handling, and supplier communications.
Store Associate Copilot
In-store search, product knowledge, and styling guidance from a single tablet.
Loyalty Agent
Personalized offers, tier management, and proactive retention outreach.
Returns Agent
Self-serve returns, exchange-first flows, and risk scoring without burning trust.
Outcomes
Measurable wins across retail engagements
+18%
Conversion lift on AI-personalized journeys
70%
Of routine support handled by AI
2.4×
Increase in product discovery
<300ms
Agent response latency
Customer wins
Stories from production.
A global apparel retailer
+18% conversion on AI journeys
A shopping concierge agent that handles intent-driven product discovery, fit guidance, and outfit building - measurably lifting conversion across web and mobile by 18% in the first quarter.
A grocery chain across 4 countries
70% of inquiries auto-resolved
Customer service agent that handles order status, substitutions, and refunds across web, app, and contact center - auto-resolving 70% of routine inquiries with NPS lift of 12 points.
FAQs
Frequently asked questions about AI in retail
What decision-makers ask before greenlighting an engagement.
Yes. We integrate with Shopify, BigCommerce, Salesforce Commerce Cloud, SAP Commerce, Adobe Commerce, and most major OMS/WMS platforms. We typically have working integrations live in 2–3 weeks.
Our retail runtime is designed for elastic scale - typically 5–10× capacity headroom during peak - with cost guardrails so you don't pay for idle. We've supported Black Friday, Diwali, and Singles' Day at scale across multiple customers.
Yes - out of the box, our agents handle 30+ languages with consistent quality. We use language-specific evaluations to maintain accuracy across markets.
Brand voice is treated as a first-class spec. We capture your brand guidelines, sample exchanges, and tone guardrails into the agent's system prompts and evals - and validate every release against them.
We instrument every agent with conversion, AOV, deflection rate, CSAT, and operational cost metrics. ROI is measured against a control cohort or pre-launch baseline. Most retail agents pay back within 90 days.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.
Ship a retail AI agent before your next peak.
Tell us about your highest-friction customer or operational workflow. We'll come back with a plan and a 4–6 week path to production.