Customer care agent
Outage, billing, and high-bill investigations with citation-grade explanations.
Industry · Energy & UtilitiesProduction-ready
Agentic AI for power, gas, water,
and the energy transition
Customer care, grid operations, field services, billing, regulatory drafting, and renewables ops. Built for the realities of NERC CIP, regulated rate cases, and a workforce that's half digital, half in a hard hat.
−42%Average handle time on care−24%ETR drafting time during storms
Why Techimax
Utilities can't afford a chatty agent. We engineer for the regulated reality.
Utility AI has to clear NERC CIP, regulated rate cases, and a CSR who is on the phone with someone whose power is out at 2am. Most demos can't tell the difference between a real outage and a billing query.
We build for investor-owned utilities, munis, and renewables with cybersecurity-by-design, regulator-ready audit trails, and the integrations that actually matter - CIS, OMS, GIS, SCADA, billing, and the field-mobile apps the line crew uses on the truck.
- Customer & outage careTier-1 care, outage status, and high-bill investigations with citation-grade explanations.
- Grid & ops copilotAlarm triage, switching plan drafting, and runbook execution with approval gates.
- Field servicesWork-order routing, parts lookup, and digital safety briefings on field-mobile apps.
- NERC CIP & ratecaseCyber controls, audit trails, and rate-case evidence packs designed for the regulator.
Agents we ship
Production agents for utilities and renewables
Built for safety-critical, regulated, multi-system environments - never for the demo reel.
OMS copilot
Outage triage, ETR drafting, and crew comms across storm and steady-state ops.
Field-services copilot
Work-order routing, parts lookup, and digital safety briefings on field-mobile apps.
Demand & DER
Demand forecasting, DER orchestration, and load-flex programs with explainability.
Compliance & NERC CIP
Cyber controls, audit trails, and evidence packs for NERC CIP and rate-case filings.
Regulatory drafting
Rate-case narratives, IRP excerpts, and stakeholder Q&A drafted with full citation lineage.
DER & EV agent
Customer EV programs, DER enrollment, and tariff selection with consent and audit.
Sustainability agent
Emissions, energy-attribute certificates, and disclosure drafting with reviewer queues.
Outcomes
Measurable wins across energy & utilities engagements
−42%
Average handle time on care
−24%
ETR drafting time during storms
100%
Audit-traceable agent decisions
NERC CIP
Cyber controls aligned
Customer wins
Stories from production.
A regulated investor-owned utility
Customer & OMS copilot in storm season
Forward-deployed engineers shipped care + OMS copilots across two operating companies. AHT down 42%; storm ETR drafting time cut 24%; regulator-ready audit trails on every interaction.
FAQs
Frequently asked questions about AI in energy & utilities
What decision-makers ask before greenlighting an engagement.
Yes - we design with NERC CIP and OT cybersecurity controls in mind, including network segmentation, access logging, and operator-in-loop on any switching action. We never connect a model directly to control systems.
Only inside a deterministic, operator-approved boundary, with human-in-loop on any switching, isolation, or DR signal. Most utility agents we ship are 'recommend and route' rather than 'decide and act' by default.
Yes - production integrations with Oracle CC&B, SAP IS-U, Itineris UMAX, OSI Monarch, GE PowerOn, and major GIS systems. We also integrate with field-mobile platforms used by line crews.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.
Ship a utility-grade agent that the regulator will accept.
Tell us about the workflow - care, outage, field services, regulatory. We'll come back with a fixed-scope plan and a cyber/audit checklist.