Booking concierge
Multi-leg search, fare construction, and personalised upgrades with explainable choices.
Industry · Travel & HospitalityProduction-ready
Agentic AI for airlines, hotels,
OTAs, and operators
Booking concierge, irregular ops, loyalty, guest care, and back-office automation - engineered for the realities of GDS feeds, schedule disruptions, and the customer who is already at the airport.
+18%Ancillary attach with AI offers−47%IRROPS rebook time per passenger
Why Techimax
Travel breaks. Our agents are engineered for when it does.
On a normal day, travel agents handle bookings, upgrades, and itinerary questions. On a disruption day, the same agents have to rebook 5,000 stranded passengers in 30 minutes - across language, partner airlines, and ground services. Most demos can't.
We ship for airlines, hotels, OTAs, and ground operators with the integrations that matter (GDS, PSS, PMS, CRS, loyalty), the brand voice that earns trust, and the disruption-day playbooks that turn IRROPS into a brand-builder rather than a Twitter storm.
- Booking conciergeConversational booking, upgrades, and itinerary changes across web, app, voice.
- Loyalty & careTier-aware service, personalised offers, and frictionless escalation.
- IRROPS automationRe-accommodation, rebooking, and proactive comms when the schedule breaks.
- Compliance & DOTTariff, fare, and consumer-protection controls baked into every action.
Agents we ship
Production agents for airlines, hotels, and OTAs
Wired into GDS, PSS, PMS, CRS, and loyalty - and tuned for the disruption day, not just the demo.
IRROPS rebooker
Re-accommodation and rebooking at scale during weather, ATC, and crew disruptions.
Guest & passenger care
30+ languages, tier-aware service, and one-tap escalation with full conversation context.
Loyalty & ancillary
Personalised offers, ancillary attach, and tier-aware retention with policy guardrails.
Itinerary copilot
Day-of-travel updates, gate changes, baggage, and concierge tips across the journey.
Hotel front-desk agent
Pre-arrival, check-in, and in-stay requests routed through the PMS with audit trails.
Reviews & sentiment
Reviews triage, recovery outreach, and product feedback synthesis across channels.
Fraud & abuse
Bookings risk scoring and chargeback prep without burning real customers.
Outcomes
Measurable wins across travel & hospitality engagements
+18%
Ancillary attach with AI offers
−47%
IRROPS rebook time per passenger
92%
First-contact resolution on care
30+
Languages in production
Customer wins
Stories from production.
A flag-carrier airline
IRROPS rebooker for 5,000+ pax events
Forward-deployed engineers built an IRROPS rebooker plugged into the PSS and crew systems. Median rebook time per passenger cut 47% across two major weather events.
FAQs
Frequently asked questions about AI in travel & hospitality
What decision-makers ask before greenlighting an engagement.
Yes - production integrations with Sabre, Amadeus, Travelport, Navitaire, Opera, Mews, and the major CRS/loyalty stacks.
Tariff, fare-rule, and consumer-protection controls (DOT, EU 261, India CAR) are first-class - the agent stops short of any action it can't justify.
Yes - we design for 5-10× peak headroom with cost guardrails. We've supported irregular operations at flag-carrier scale.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.
Ship a travel-grade agent before your next disruption.
Tell us about the workflow - booking, IRROPS, loyalty, guest care. We'll come back with a fixed-scope plan and a disruption-day playbook.